While text messaging at work was once viewed as a sign of goofing off, it is now used as an effective tool for communication between staff. When companies take the time to implement better technology to communicate, it is easier to run a business and ensure everyone is getting the information they need from day-to-day. Here are six ways SMS improves the communication between your employees and your human resources department.
Better Onboarding of New Employees
How your employee experiences joining your company has a lasting impression. When you implement SMS text messaging for human resources to communicate with an employee just getting started, they have an easier time getting all necessary paperwork done. In addition, they are able to ask questions from the HR department anytime. A new employee that has questions answered easily through texting is going to feel more settled as they begin their job.
Remind Employees of Required Trainings
It is difficult for a human resources department to keep track and ensure all employees attend mandatory trainings. With a simple text, you remind employees of upcoming events that are necessary for the smooth operation of your business. This also makes sure your employees are up to date on things like product and safety information, saving you costly compliance issues.
Administer Employee Benefits
The process of open enrollment for benefits has become a logistical nightmare for human resources departments. With deadlines approaching, it's easy to administer employee benefits when you communicate through text messaging. There's no room for confusion if an employee is given information through a text and claims to never have received the information.
SMS to Schedule Employees
When the nature of your business involves creating a schedule each week, SMS texting is a lifesaver. With the ability to text a schedule out to your employees, your employee quickly points out if there is a conflict with the schedule. In addition, for last minute callouts, text messaging gets a replacement much faster than email or manually calling your employees.
Get Payroll Done Right the First Time
Most human resources field numerous questions regarding payroll each week. To avoid the time spent answering phone calls and emails, text messaging is done more quickly. Whether HR has a question about an employee's hours, or needs to verify vacation time, text messaging makes getting payroll done easier.
Send Out a Survey to Employees
Human resources utilizes an SMS texting platform to survey the needs and wants of the employees of a company. Even something as simple as learning what people want for lunch at an upcoming training, surveys provide a great way for HR to ask questions. A survey can also be done to determine how people feel about working for the company, and to learn more about the general atmosphere of the work place.
SMS texting plays an integral role in communication between employees and your HR department. With the right platform in place, it is easier for your HR staff to provide benefit information, onboard new staff, and get payroll done in a timely manner. Everyone is using text messaging, and it's the preferred way for people to communicate. SMS texting is the key to solid communication between HR and your employees.
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Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.