When you want to streamline communication with staff, SMS texting can improve employee communication. Human resource departments have a big job; keeping track of training, payroll and benefit administration can all be improved with the ability to send out text messages to potential or existing employees. With automated messages, it's possible to send out reminders about upcoming trainings. You can send out messages to let employees know it's time to put in their hours for the week. Used correctly, automated SMS can revolutionize how a human resources department works.
Set Up Your System to Answer Basic Questions
When you set up SMS texting software, you can set up your system to respond to basic questions automatically. For example, an employee could text the keyword "VACATION HOURS" and the system could send back how many vacation hours the employee has accrued. This saves time for employees in the human resources department, who would otherwise be answering these questions through email or on the phone. Automation makes running the HR department easier.
Send Out Automated Reminders About Trainings
Your human resources department is responsible for keeping track of all employee trainings and ensuring that everyone is up to date with the certifications they need. When you set up an automated reminder that a training is coming soon, you are less likely to have employees miss it. This is an easy way to keep track of employee trainings and if the time or date needs to change, a quick message can be sent out through texting to let everyone know.
Gather Paperwork From Potential Employees
When your HR department is working hard to hire new employees and fill open positions, gathering the necessary paperwork can be difficult. With the ability to send text messages, it's easy to make requests about missing paperwork. In addition, the interview process is easier because you can send out automated texts to remind potential employees of their upcoming interview. Once an employee has been hired, it is possible to set up employee wellness benefits, provide a schedule and communicate back and forth all through text messaging.
Send Out Surveys to Employees to Improve Morale
SMS texting can be used to ask employees about the work environment, or for any other questions the HR department may have. Employees are more likely to respond to a text message than an email, and this is a fast way to learn how your employees are feeling about work overall. When you want feedback from your employees, sending out a survey through text messaging will give you the answers you seek.
Remind Employees It's Time to Choose Benefits
Every year employees are generally given the opportunity to change their health benefit plan if they choose to. During open enrollment period, it can be difficult for the HR department to stay on top of employee requests. Reminders can be set up to go out to employees to let them know it's time to choose benefits. In this way, it is clear when employees have been provided the information to change insurance if they want.
When automated SMS is used in an HR department, communication with employees becomes streamlined. It's easier to remind employees of upcoming trainings, send out texts when schedules change, or to remind employees when it's time to sign up for benefits.
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.