CURRENT ISSUE - 4th QTR 2020
Special Employee Experience Issue
From the Editor – by Anna A. Tavis Ph.D
This special issue of WSR comes out at the time when the world finds itself in the vortex of the global crises---the pandemic, shattered economies and political upheaval—all at once. Our authors set out to test how the workplace
Rethinking Work – by Ravin Jesuthasan, CFA FRSA
As Covid-19 begins to ebb in various parts of the world, companies are starting to prepare for the reopening of their workplaces. The one thing we can be assured of is that there will likely be no return to
Elevating Employee Care with AI Based Virtual Agents – by Eric Bokelberg
The Perfect Storm In March 2020, as companies implemented new working procedures or announced widespread furloughs, HR Service Centers were faced with an unprecedented situation. Call volumes had increased dramatically, and the types of calls were completely different from
AI in HR: From Transactions to Innovation – by Katherine Jones, Ph.D
“Algorithms are opinions embedded in code.” Dr. Cathy O’Neil, author and data scientist Some time ago, I wrote that the ubiquity of artificial intelligence (AI) in HR was not an “if” but a “when.” Now, “when” is today. The
4 New Technology-Based Strategies for HR/Internal Communications – by Susan Sanders
Congratulations, you’ve made it through the initial crush of the COVID-19 crisis. It’s been a sprint, right? Unfortunately, nobody is quite sure just how long you’ll be running, so you need to shift to a pace that’s sustainable over
Reimagining Talent Evaluation & Selection for the Future of Work – by Frida Polli, Ph.D
The nature of jobs, companies, workers, and society has transformed in innumerable ways over the past few decades. Four key considerations have emerged as critical for talent evaluation and selection in the new economy: Job fit: Modern employers view
What Did the Pandemic Reveal: New Problems or More of the Same? – by Stela Lupushor and James Williams
“Every system is perfectly designed to get the result that it does.” ― W. Edwards Deming We may look back on 2020 as the year we were no longer able to ignore what's been right in front of us
Employee Experience Strategies to Jumpstart Success – by Mohamed Debouk
In the midst of a global pandemic, where entire nations are working towards keeping their populations safe, businesses have been forced into unknown territory. Plans had to be revisited, forecasts reevaluated, and employees ushered into a remote working environment.
Employee Experience as a Team Sport: Key Lessons from the Pandemic – by Anna Tavis, Ph.D
Since COVID19 arrived, it worked like a whiplash as the world moved overnight from distant observation and cautious health advisories to shuttered businesses and populations sheltering in place. By the end of March about 80% of companies shifted close
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Featured Articles from the Archives
The Ten Pandemic Responses with Highest Business Impact
The Josh Bersin Academy recently set out to establish the strongest ways to deliver COVID-era business resilience. The Academy’s Kathi Enderes tells us about what it discovered The global pandemic’s impact on business as a whole has been huge. We launched a major survey to see how organizations have been responding and what outcomes they were seeing. The research was conducted in August and comprised outreach to 1,349 HR leaders and professionals, across the globe and also across multiple industry segments. Out of 53, ten practices were found to have the highest business impact in areas such financial performance, customer
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